Caller Quality Program

To ensure the highest quality content, we institute a thorough caller quality assurance program consisting of periodic updates, intensive interviewer training, random sampling logic checks, weekly random phone audits and feedback, and periodic data entry checks.

To further guarantee excellence, we employ a proprietary computer aided telephone interview software program. Developed in-house, this program ensures high-quality input and productivity maximization throughout our call center operations.

Reliable and inclusive, our exacting methodology has made us the leading sales and marketing resource for the technology and telecommunications industries. Harte-Hanks offers a unique combination of end-user databases, calling resources and delivery tools with an ability to bundle these strengths as a single-source provider of personalized customer applications.

Call us today and one of our experts can help you build your own customized solution program or contact us via e-mail.