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Customer Support

At Harte Hanks, we pride ourselves on providing our customers with high quality support.  Our customer support specialists are ready to answer your questions.

Contact the Harte Hanks support center

Hours:  7 am – 4 pm Pacific time  Monday-Friday

Telephone:  800.645.5795

Email:  hmi-support@hartehanks.com

Request Training

The Harte Hanks Support Center offers a variety of group training sessions. All sessions are conducted via a webinar. Log-in and protocol information will be provided to you when you sign up for a class. Class sizes are limited to 8 seats per class. Please click here to view the scheduler.
The following topics are available:

AccessCi – This 45 minute session is tailored to the needs of Sales and Marketing executives .   In this topic, we will cover how to:

  • Create a search
  • Save Searches
  • Generate a Contact List
  • Add or remove Fields
  • Export Contact List
  • Download labels feature
  • Search Named Accounts
  • Searches based on Territories
  • Saving Searches
  • Generating Site List
  • Add or remove Fields
  • Export Site List
  • Exposure to Profiles and Downloading Profiles

Relational Data File (RDF) –  This 45 minute session will be devoted to RDF users.   This session will review the basic RDF instructions.

Reference Library

Click on the title of the reference resource you wish to access.

  • Industry and SIC Groups – A rollup of SIC Codes to subgroups to industry groups
  • County Code Listings – County codes sorted by State and then by County.
  • NAICS Search – Beginning in 1997, the Standard Industrial Classification (SIC) was replaced by the North American Industry Classification System (NAICS). This link allows you to search for the six digit NAICS code.
  • SIC Search – This link allows the user to search the 1987 version SIC manual by keyword, to access descriptive information for a specified 4-digit SIC, and to examine the manual structure.
  • Telco Listings – Telco listing of Telephone Companies sorted by State.
  • Metro Listings – Metro field now contains the new CBSA (Core-Based Statistical Area) code.