Support Information for access Ci

AccessCI provides tremendous flexibility that anyone in your corporation can use to their specific benefit. It delivers a wide range of applications, yet it’s designed to offer a scalable, very intuitive interface with the beginner, intermediate and power-user in mind.

Access Ci FAQs - Frequently Asked Questions.

Market Insight FAQs - Frequently Asked Questions.

RDF Instructions - Relational Database Format

Downloads - Downloads and references for our products and services.

Call us - Our phone number is 800.645.5795 ext. 1 and we are open between 6am - 5pm Pacific Time.

Email us - Our email address is hmi-support@harte-hanks.com.

Get Training  - View your training options .

Access CI Cheat Sheet  - A quick guide to getting you started in Access CI.

Click here to try a demo version of accessCI.

 

 

 

 

 

 

 

 

 

 

 

access Ci FAQ

Q Although there should be more records, Microsoft Excel export stops at 64k records.
A Microsoft Excel's record maximum is 65,536 rows. Records beyond this maximum limit will be truncated. Choose the ".csv" file format resolve this limitation.
Q How to register accessCI one time purchases.
A If your have issues getting to the registration screen to create your personalized userid and password, it is perhaps because some steps have been overlooked. Be sure to read the welcome letter and and follow the instructions as outlined below.
  1. Go to www.accessci.com.
  2. Enter your password (as described below) in the password login box and leave the userid id box blank.
    e.g......COMPANYNAME20001-8-9-9222:
  3. Click the LOGIN button.
  4. Create a personalized userid and password in the New User Registration window.
Q Browser window is not refreshing.
A Regardsless of the changes made in accessCI, the screen displays the same information. This is typically caused when your browser retrieves the same page from the temporary internet files. Delete the temporary internet files to resolve this issue. Check the help documentation of your browser for instructions on deleting the internet cache or temporary internet files.

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MarketInsight

Q MarketInsight does not print in Window 2000 or XP. Printer works in other programs.
A By default, most MS-DOS-based programs print directly to either LPT1 or LPT2. However, the output is not automatically routed across a redirector to a print share unless you use one of the following methods. Click here to download the instructions in Microsoft Word format.

You can also save the output as a text ('.txt) file and open the file in another program, such as Microsoft Word. You can then print the data from this other program.
To save, be sure the output data is on the screen. Then click 'FILE' -> 'SAVE TEXT AS' from the File Menu (upper left) and save the data with a '.txt' extension (e.g. myfile.txt).
Q An error occurred during the move data process.
A This error is caused by conflicting memory allocation during the installation of MarketInsight. To resolved, reboot your computer, and re-install MarketInsight.
Q C:\WRITE.EXE C:\INSIGHT is not accessible.
A This error appears in the last stage of the MarketInsight installation. The program WRITE.EXE (Wordpad) is trying to open the file INSIGHT.INI.
This does not affect MarketInsight's functionality. Click OK when this message appears and ignore this message.
Q GRID.VBX/MHGCHK.VBX is out of date.
A This error is caused by the existence two or more files with identical names in your computer - one in the C:\INSIGHT folder and the other in the C:\WINDOWS\SYSTEM folder. The files conflict because they have different date and time stamps. To resolve:
  1. Reboot the computer
  2. Change the extension of the GRID.VBX/MHGCHK.VBX file in the SYSTEM folder (e.g. GRID.VBX -> GRID.BAK).
  3. Copy the GRID.VBX/MHGCHK.VBX from the INSIGHT folder and paste it in the SYSTEM folder.
Q File not found.
A This error occurs when clicking on the Freeform report. This error message appears, and MarketInsight closes unexpectedly. This is a result of a missing ODBC driver in the user's computer. To resolve:
  1. Reboot the computer
  2. Re-install MarketInsight.
  3. Re-install MarketInsight. Be sure to select both MarketInsight and the ODBC driver in the Components section of the installation wizard.
  4. Confirm that the installation resolved the issue by clicking on the Freeform report. If the freeform report opens, the problem is resolved.

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References

Note:Many of these files are in Microsoft Excel format.

  • Industry and SIC Groups - A rollup of siccodes to subgroups to industry groups
  • Ci Technology Database Methodology - Overview of the Ci Technology Database Methodology.
  • Customized Summary Report in accessCi- How to Create a Customized Summary Report in accessCi.
  • CorpID Listings - CorpID listing of all Enterprise Companies (including deletions and non-ranked companies)
  • County Code Listings - County codes sorted by State and then by County.
  • NAICS Search - Beginning in 1997, the Standard Industrial Classification (SIC) was replaced by the North American Industry Classification System (NAICS). This link allows you to search for the six digit NAICS code.
  • SIC Search - This link allows the user to search the 1987 version SIC manual by keyword, to access descriptive information for a specified 4-digit SIC, and to examine the manual structure.
  • Telco Listings - Telco listing of Telephone Companies sorted by State.
  • Metro Listings - Metro field now contains the new CBSA (Core-Based Statistical Area) code.

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RDF Instructions

The relational database format (RDF) can provide data in an ASCII, delimited manner with variable length fields to be used by a relational database. This gives you maximum flexibility in setting up your database the way you want.

RDF Instructions - instructions on importing the RDF files.

2007 RDF Guide - A 2007 guide, data dictionary, and database schema to the Ci Technology Database in relational database format.

RDF Template - Microsoft Access tables for the RDF data files.

  • RDF Import Instructions - Instructions on importing the RDF data files in Microsoft Access.
  • 2007 RDF Guide - A 2007 guide, data dictionary, and database schema to the Ci Technology Database in relational database format. Use this for RDF files delivered AFTER April 4, 2007.
  • 2007 RDF Template - Microsoft Access tables for the RDF data files. Use this for RDF files delivered AFTER April 4, 2007.
  • Channels RDF Guide - A guide, data dictionary, and database schema to the Channels database.
  • RDF Sample Release - Sample data of our Relational Database Format.

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TRAINING

The Harte Hanks Support Center offers a variety of group training sessions customized to your specific business roles.  The following topics are available:

AccessCI – Marketing : This 45 minute session is tailored to Marketing executives and similar business roles.  In this topic we will cover how to:

  • Create a search
  • Save Searches
  • Generate a Contact List
  • Add or remove Fields
  • Export Contact List
  • Download labels feature

AccessCI – Sales:    This 45 minute session is tailored to Sales executives and similar type business roles.  In this topic we will cover how to:

  • Search Named Accounts
  • Searches based on Territories
  • Saving Searches
  • Generating Site List
  • Add or remove Fields
  • Export Site List
  • Exposure to Profiles and Downloading Profiles

MarketInsight or RDF:   This 45 minute session will be devoted to MarketInsight and / or RDF users.  The first half of this session will cover the MarketInsight application followed by a session on basic RDF instructions.

All sessions are via a webinar.  Log-in and protocol information will be provided to you when you sign up